⚠️ Due to the current regional instability and logistical challenges, we are temporarily unable to accept new orders. We appreciate your patience and understanding.
TwistLabs
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Information

Returns & Refunds

Return requests can be submitted within 3 days of delivery when the item is unused and in original condition.

Return requirements: - Item is unopened or has no signs of use. - Original packaging, accessories, and included parts are present. - Valid proof of purchase is provided (order number/invoice).

Non-returnable cases: - Opened/used products unless there is a verified manufacturing defect. - Completed services (such as tuning or maintenance) after fulfillment. - Items damaged by misuse, incorrect handling, or unauthorized modification.

How returns are handled: - Contact support first before sending any item back. - Our team confirms eligibility and return instructions. - Returned items are inspected after receipt to verify reported condition.

Refund process: - Approved refunds are issued using the available payment method or another agreed method. - Refund timing depends on provider processing time and payment channel. - Shipping charges and non-recoverable transaction fees may be deducted when applicable.

For faster processing, always include your order number and clear photos of the item/packaging.