Contact Us

For product questions, order support, shipping issues, or tuning requests, contact us directly on WhatsApp.

Best way to get fast help: - Share your order number (if available). - Send the phone number used at checkout. - Describe the issue clearly and include photos/video when relevant.

Support channels: - Primary: WhatsApp (fastest response for store and order support). - Email: support@twistlabs.net (for non-urgent requests and longer details).

Typical support hours: - Daily: 10:00 AM - 10:00 PM (Baghdad time). - Messages sent outside hours are handled in the next support window.

Tuning or maintenance inquiries should include: - Puzzle type and exact model. - Current setup (if known). - Preferred feel (smooth, fast, stable, controllable, etc.).

For shipping-related issues, include your delivery city/country and any courier updates you already received.